Vacancy Type:
Fixed Term Contract
23 (Entain)
About The Role
Role Purpose
Working as part of a team in our fast-paced HR Shared Service Centre based in Nottingham and working with the wider HR function you will effectively support the business and our employees through the timely and consistent completion of quality 1st line transactional HR activity. You will provide a professional, high quality HR service to employees and managers across the employee life cycle; providing advice and guidance over the telephone or via the HR case management system.

Key Responsibilities-

  • ●Assisting the Oracle Cloud HR system
  • ●Onboarding new staff and creating contracts for new starters
  • ●Triage and deal effectively with 1st line queries via phone or using the case management system
  • ●Manage cases with an end to end mindset
  • ●In line with the Quality Framework understand the needs of customers and continuously seek to improve customer service and resolve queries in the first instance where applicable
  • ●Using workflows and process maps to complete all allocated requests
  • ●Prioritising work activity to deliver Service Level Agreements
  • ●To manage customer expectations using the most appropriate method of communication
  • ●To ensure a clear audit trail through the completion of clear and concise notes on the HR case management system
  • ●Contribute towards the HR strategy by identifying means of improving performance. Assist in reviewing business processes as necessary
  • ●Promote HR self-help tools to the business and coach employees to use these tools effectively in order to improve our service
  • ●Processing pay related elements to ensure employees are paid accurately and on time
  • ●Contribute to process improvement initiatives and support the writing of the associated documentation, including process maps, work instructions and “How to Guides”
  • ●Ability to work in a fast-paced environment where priorities and focus are ever changing
  • ●Ability to work with high volume while maintaining high quality
  • ●Ability to deal with ambiguity
  • Any other tasks deemed necessary within the role as instructed by the Leadership team

Candidate Requirements

Good understanding of employment legislation, its application and best practice (desirable)
A broad understanding of the HR employee lifecycle
Strong communication and written skills
Proficiency with MS Office (Word, Excel, PowerPoint)
Experience of Oracle HR and Payroll systems (desirable)
Experience of working in a HR operations or HR Shared Services role 
Administrative background
Experience of workflow and case management systems
Dealing with complex queries and cases and providing resolutions /advice within SLAs

Additional Information
This role may require working from home initially, due to the current working from home guidance in the UK, however you will be required to work in the Nottingham office on a regular basis. 
About The Company

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experiences for our customers, revolutionising the space as we go. We’re specialists in safer gambling and the company that is at the forefront of responsibility.

Combining technology and entertainment to build products that push the boundaries, Entain is home to a global family of more than 25 well-known brands – names such as bwin, Ladbrokes, Coral, Gala, Betdaq, and many more. With a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

Diversity and inclusion at Entain

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.

Wellbeing at Entain

We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

Our Culture As real as it gets

At Entain we're a diverse team, sharing a commitment to quality and success.

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and benefits package that we're extremely proud of.