Location:
Gibraltar
Vacancy Type:
Permanent
Brand:
23 (Entain)
About The Role

We're on the search for a Poker enthusiast to join our Gaming team as a Poker Manager in Gibraltar!

The Poker Manager will oversee the operations and performance of the digital Poker product offering across the Ladbrokes and Coral brands.

You'll be working closely with the Brand teams on Marketing plans and with Third Party Suppliers, Entain Internal product and Operations team to ensure the poker product offering is market leading.

We're looking for someone with a keen interest in Poker who has a broad understanding of online poker products available.

The performance of this role will be measured on the delivery of the Poker proposition and the performance of the Poker product against key metrics and budget plan. 

 
What you'll be doing:
  • Work with the Gaming Commercial Manager to develop and implement the Poker Strategy, aligned to the overall Gaming Strategy.
  • Monitoring the performance of the Poker product and presenting insight to the Commercial Team
  • Collaborating with Digital Marketing teams to ensure the successful delivery of all poker promotions
  • Working closely with the Gaming Commercial Manager to devise and deliver a market-leading promotional roadmap to drive poker KPIs
  • Analysing player poker activity, using insight to prioritise poker product developments on the Ladbrokes and Coral brands
  • Working closely with PartyPoker teams to ensure product offering is market leading with focus on new functionality and network promotional content
  • Analysis of promotion performance, interpreting and analysing data to provide recommendations for future campaigns
  • Regularly reviewing and optimising the poker products across all channels to give the best possible customer experience
  • Acting as second line support to the Customer Services Team across all brands. Including operational escalations, responsible for managing the escalation of issues in a timely and considered manner.
  • Conducting and maintaining thorough competitor product analysis and recommending/ suggesting areas for improvement in order to ensure we offer a market leading product.
  • Briefing and implementing a set schedule of emails and on site messaging to promote and upsell
  • Prepare Weekly Trading slides – presenting performance, and covering for the Commercial Manager where required
  • Support of the Casino Commercial Manager in any ad hoc tasks where required.
 
What we need from you:
  • Excellent knowledge of the online poker industry and competitor products
  • Proactive approach to problem identification and resolution in daily work
  • Good attention to detail
  • Proven analytical and numerate skills
  • Ability to build and maintain positive working relationships
  • Strong Microsoft Excel, Powerpoint and Power BI skills, to manipulate, analyse, drill into and present data and insight
  • 2-3 years online experience, ideally gained within the Gaming Industry
  • Good Communicator
About The Company

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experiences for our customers, revolutionising the space as we go. We’re specialists in safer gambling and the company that is at the forefront of responsibility.

Combining technology and entertainment to build products that push the boundaries, Entain is home to a global family of more than 25 well-known brands – names such as bwin, Ladbrokes, Coral, Gala, Betdaq, and many more. With a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

Diversity and inclusion at Entain

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.

Wellbeing at Entain

We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.
 

Our Culture As real as it gets

At Entain we're a diverse team, sharing a commitment to quality and success.

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and benefits package that we're extremely proud of.