Salary:
£8.91 in line with UK National Living Wage
Location:
Romford
Vacancy Type:
Permanent
Brand:
06 (Coral)
About The Role
Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.
 
Role Purpose and Key Responsibilities:

To assist in the successful running of the tote by providing a friendly and efficient service to ensure customer satisfaction whilst operating effective cash control procedures.

Key Responsibilities:

  • Welcome and assist visitors to the Stadium in an appropriate way;
  • Develop and maintain a working knowledge of betting products;
  • Undertake betting transactions with speed and accuracy taking action to minimise wait time;
  • Open, operate and close the Tote terminal so as to provide instant and attentive service to customers at both booths or tables offering a table service as required
  • Manage cash to ensure any cash loss is minimised in line with Stadia performance targets
  • Complete Tote terminal administration completely and accurately;
  • Contribute to the prevention of fraud;
  • To carry out any other reasonable requests made by the Tote Supervisor or Manager.
Health & Safety and Compliance Responsibilities:
  • Contribute to the protection of the Betting Licence, by identifying and reporting any activities which could jeopardise the licence to the Tote Supervisor.
  • To ensure the Think 21 policy is adhered to at all times.
Additional Information
Accountabilities 
  • You are required to follow the Work Instruction Notices (WIN), or Stadia Operating Procedures (SOP) that are relevant to your role. These can be found on the company Intranet.
  • The company may also communicate ad hoc notifications through line managers and notices boards - these will also form a part of your health and safety responsibilities.
Qualifications and Training Requirements
  • A-Level or equivalent is preferred 
Specialist Skills and Experience:
  • Over 18
  • Previous experience in a similar environment is preferred but not essential
  • Knowledge of the betting industry 
About The Company

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experiences for our customers, revolutionising the space as we go. We’re specialists in safer gambling and the company that is at the forefront of responsibility.

Combining technology and entertainment to build products that push the boundaries, Entain is home to a global family of more than 25 well-known brands – names such as bwin, Ladbrokes, Coral, Gala, Betdaq, and many more. With a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

Diversity and inclusion at Entain

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.

Wellbeing at Entain

We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.
 

Our Culture As real as it gets

At Entain we're a diverse team, sharing a commitment to quality and success.

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and benefits package that we're extremely proud of.