Location:
Manila
Vacancy Type:
Permanent
Brand:
23 (Entain)
About The Role

Purpose of Role:

The EUS Support Engineer is responsible for operating, maintaining and supporting the IT workplace for all internal customers including the Entain desktop and associated infrastructure at his / her local site/s and for remote employees.

 
Primary Responsibilities:
  • Provide site specific and remote IT service support focussing on the IT workplace and associated infrastructure
  • Prioritisation of VIP support and associated requests
  • Prioritisation of support for business critical departments and associated requests
  • Adhere to agreed operational processes
  • Monitor and report on the progress of local and global IT projects
  • Asset management for Desktop, Laptop and other Mobile devices
  • Software license management for supported applications
  • Procurement of locally required hardware and software
  • Documentation and Knowledge Base articles creation for procedural and troubleshooting
  • Implement and Support global projects
  • Interaction with internal customers, external service providers, internal IT teams and business departments.
  • Contribute to the workplace improvement process and engage in continuous improvement at the local site
  • Use internal tools for management of planned and unplanned support work

    Occasional Responsibilities:

  • Ensure that IT infrastructure systems, processes and procedures are compliant with applicable regulations
  • Effective provisioning, management and maintenance of the EUS core infrastructure, systems and technologies including: Active Directory, Email, SCCM, Telephony and Video Conferencing
  • Assist the required teams with initiation and planning phases of new technologies and requirements including the definition of needs, benefits and technical strategy
  • If needed and technically possible support local infrastructure teams
  • Vendor management for problem resolution and local purchasing
  • If required be part of 24x7 on call rota

Knowledge/Expertise/Qualifications:

Essential

  • Strong IT service support experience in a large corporate environment
  • Strong problem solving and analytical skills
  • Excellent written and oral communication skills with a strong service focus
  • Minimum 2 years of relevant support experience
  • Technical background; with MCP or equivalent provable experience in the following areas:
  • Microsoft products, including Active Directory, Teams, O365 and SCCM
  • Cloud services, O365, Azure
  • Windows OS, MAC OSX and Applications
  • Desktop Deployment, application packaging and deployment
  • Networking technologies, LAN, TCPIP, DNS etc.
  • Driven, robust, self-motivated, delivery focused and able to withstand 24/7 pressure, and to challenge and be challenged
  • Understanding of  OS X Server, Open Directory and Mac administration in a  corporate environment
  • Working knowledge of VoIP and H323
  • Experience with mobile technologies
  • Good working knowledge of virtualisation technologies and management

Desired

  • ITIL certification, ideally with a service desk, incident and problem management focus
  • Experience and knowledge of Lean methodologies and practices
  • ACTC or ACSP accreditation
Additional Information
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About The Company

2We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experiences for our customers, revolutionising the space as we go. We’re specialists in safer gambling and the company that is at the forefront of responsibility.

Combining technology and entertainment to build products that push the boundaries, Entain is home to a global family of more than 25 well-known brands – names such as bwin, Ladbrokes, Coral, Gala, Betdaq, and many more. With a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

Diversity and inclusion at Entain

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.

Wellbeing at Entain

We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.
 

Our Culture As real as it gets

At Entain we're a diverse team, sharing a commitment to quality and success.

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and benefits package that we're extremely proud of.