Salary:
Competitive with excellent benefits + bonus
Location:
Stratford
Vacancy Type:
Permanent
Brand:
23 (Entain)
About The Role

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionising the gambling space as we go. We're home to a global family of over 24 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment. 

 

Entain invests considerably in digital advertising through wide range of channels. We have a mature MarTech stack and ambitious plans to make it better. The Marketing Operations & Support Manager plays a pivotal role in putting in place the processes and practices that result in stability of our marketing technology platforms as well the efficiency and integrity of our marketing operations. 

 

You may have come from a support background within a either a marketing or technology environment. You love to measure the world and through use of data and metrics, in a pro-active manner find areas to make processes more efficient. You will lead a 24/7 offshore team who support our global user base across different brands, and will serve as their first point of contact when they need help

 
Key Responsibilities: 
Operational Support & Management 
  • Where high priority issues occur, quickly bring the right people from different functions together to deal with high priority issues quickly, while regularly updating the stakeholders on progress and mitigation strategies.
  • Produce performance report for management regularly suggesting where service improvements can be made
  • Define the team’s SLAs and issue resolution process. Ensure effective escalation to 2nd party support as required.
  • Ensure issue resolution is followed through with Root Cause Analysis and future improvements and work directly with external technology partners, developing common SLAs, feeding back issues and working with them regularly to improve. 
Martech Monitoring
  • Define requirements on dashboards and automations required to improve overall stability of platforms, and brief into the product roadmap
  • Centrally manage access requests for all MarTech platforms (e.g. Facebook, Google Ads), ensuring new users are added in a timely fashion and leavers are removed promptly
  • Ensure no interruption of service to 3rd party marketing platforms due to payment issues. This is achieved by working with Marketing Managers to ensure finance POs are created against budgets and work with accounts payable team to track invoices ensure timely payment.
Essential: 
  • Strong understanding of technologies across the digital marketing area, including but not limited to Salesforce Marketing Cloud, Adobe Marketing Cloud, Facebook, Google, BannerFlow, Live Clicker, Spirable, etc…
  • Hands on data analysis or data mining skills, in order to identify patterns and produce insights, leading to data backed-value led approach.
  • Basic Understanding of invoicing and procurement activities
  • Experience in writing technical requirements and development stories 
#LI-DH1


About The Company

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experiences for our customers, revolutionising the space as we go. We’re specialists in safer gambling and the company that is at the forefront of responsibility.

Combining technology and entertainment to build products that push the boundaries, Entain is home to a global family of more than 25 well-known brands – names such as bwin, Ladbrokes, Coral, Gala, Betdaq, and many more. With a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

Diversity and inclusion at Entain

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.

Wellbeing at Entain

We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.
 

Our Culture As real as it gets

At Entain we're a diverse team, sharing a commitment to quality and success.

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and benefits package that we're extremely proud of.