Vacancy Type:
31 Oct 2021
23 (Entain)
About The Role

Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.

Role Purpose 

The successful candidate will be experienced in developing product strategy through deep understanding of the Betting and Gaming Industry value proposition and the end to end journey to define the objectives and metrics of the products and to drive performance towards that goal in the interests of the best customer experience and the wider strategic goals of Digital Innovation.

The candidate will work closely with stakeholders and cross functional teams across our Digital platforms to develop requirements aligned to the strategy, working closely with development teams to ensuring business readiness of any new Product release.

Key Responsibilities

  • Passion for Product;
  • An ability to prioritise roadmaps based on key business drivers and competitor analysis is essential.
  • Once the roadmap is defined, the candidate must show an ability to deliver Product requirements to support that vision.
  • A complete functional understanding of the systems and platforms required to facilitate the end to end customer experience.
  • Close understanding of customer’s needs.
  • Keen ability to translate business needs into high-level stories/requirements for new to market features & drive incremental delivery of these features in conjunction with the wider delivery teams.
  • Daily interaction with internal UX, DATA, BA and Development partners to clarify development requirements and to drive development in an Agile environment.
  • Daily interaction with the internal testing team to ensure features are delivered as expected. This will include user-acceptance testing of new developments.
  • Regular Interaction with key business areas related to Native applications including marketing, content, data management, and CRM as new features and ideas impact on those areas.
  • Research, define, recommend and implement digital innovation across the customer experience.
  • Seeking input from stakeholders and keeping abreast of industry and sector best practice.
  • Ensure Programme and Technology management (and other relevant stakeholders) are kept well informed of the status of delivery and benefits realization.
  • Awareness of regulatory environment and the associated impact on the Product and customer experience.
  • Work with delivery teams to ensure delivery processes are continuously evaluated and improved to drive optimal efficiency in order to deliver an industry leading Customer Experience for native applications.

Qualifications and Educational Requirements:

  • Degree or Masters in a business or technology discipline is essential
  • Agile qualification preferred

Specialist Skills and Experience Required

  • 5+ years of experience.
  • Expertise in driving customer experience, growth and engagement for Digital applications
  • Successfully launched new Products and features working closely with designers and engineers.
  • Demonstrated ability to present to executives at all levels and lead through influence across teams.
  • Proven ability to evaluate new technologies, articulate customer insights, test, learn, and make clear, analytical recommendations.
  • Problem solving, technical knowledge for solutioning.
  • Strong analytical and Product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
  • Ability to work under pressure and to tight deadlines.
  • Excellent verbal and written communication skills with strong attention to detail and the ability to interact professionally with a diverse group, executives, Directors and Heads of Department.
  • Strong relationship building skills
  • Knowledge and experience of working with Scrum agile delivery methods
  • Experience of working with UI/UX teams to produce high quality artefacts as part of the Product delivery process

An understanding of the Betting and Gaming industry is beneficial.

About The Company

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experiences for our customers, revolutionising the space as we go. We’re specialists in safer gambling and the company that is at the forefront of responsibility.

Combining technology and entertainment to build products that push the boundaries, Entain is home to a global family of more than 25 well-known brands – names such as bwin, Ladbrokes, Coral, Gala, Betdaq, and many more. With a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

Diversity and inclusion at Entain

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.

Wellbeing at Entain

We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

Our Culture As real as it gets

At Entain we're a diverse team, sharing a commitment to quality and success.

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and benefits package that we're extremely proud of.