£9.91 Per Hour
Vacancy Type:
06 (Coral)
About The Role

Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.

To assist in the successful running of the tote by providing a friendly and efficient service to ensure customer satisfaction whilst operating effective cash control procedures.

Key Responsibilities:

  • Support the Office Manager in implementing and following procedures concerning tote ticket sales;
  • Support the Office Manager with the recruitment, induction, training, development and management of tote staff;
  • Schedule, lead and direct the Tote team to ensure Tote positions are manned to cope with customer demand and workload is distributed effectively;
  • Ensure all Tote positions are marketed correctly with both sales and regulatory signage
  • Resolve customer issues promptly and effectively with the help of the Office Manager if needed;
  • Ensure effective lines of communication to all Tote colleagues at all times
  • Develop all Tote colleagues in line with role requirements
  • Take positive action to meet department objectives and targets;
  • Operate effective cash control procedures;
  • Check all tote banking and report cash differences;
  • Stay current with relevant legislation regarding all aspects of Tote betting;
  • Deputise for the Office Manager when necessary;
  • To carry out any other reasonable requests made by the Office Manager.
Additional Information
  • Health & Safety and Compliance Responsibilities:
  • To be responsible for ensuring that all Tote staff are aware of the Work Instruction Notices that are associated with their role and ensure that they have adequate training in those areas;
About The Company

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experiences for our customers, revolutionising the space as we go. We’re specialists in safer gambling and the company that is at the forefront of responsibility.

Combining technology and entertainment to build products that push the boundaries, Entain is home to a global family of more than 25 well-known brands – names such as bwin, Ladbrokes, Coral, Gala, Betdaq, and many more. With a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

Diversity and inclusion at Entain

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.

Wellbeing at Entain

We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

Our Culture As real as it gets

At Entain we're a diverse team, sharing a commitment to quality and success.

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and benefits package that we're extremely proud of.