Salary:
£8.20 raising to £8.72 in line with UK National Living Wage
Location:
Whiteabbey
Vacancy Type:
Permanent
Brand:
16 (Ladbrokes)
About The Role

Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.

Are you passionate about delivering great customer service?  Do you enjoy working in a dynamic and customer focused environment?  If so, your dream job could be less than a few minutes application process away!

Our Customer Service representatives are the face of our business, responsible for providing the best possible customer experience.

What will you be doing?

  • Delivering consistently exceptional customer service and ensuring a great customer journey, resolving complaints and issues when necessary.
  • Ensuring compliance with the following;
    • Health and Safety procedures
    • Responsible Gambling and Self-Exclusion Guidelines
    • Security procedures
    • Think 21
    • Cost Control
  • Maintaining high shop standards and taking pride in the shop. 
  • Ensuring the shop is clean and a shop tidy is completed at regular interviews when on duty.

What do you need to be successful in this role?

  • Passion for delivering great customer service
  • The ability to build strong relationships and communicate effectively
  • Self-motivated with strong organisation skills
  • The ability to adapt and learn
  • Ability to deal with tough situations in a calm and professional manner

What can we offer you?

  • A clear and achievable career path
  • Full and comprehensive training programme
  • Performance based incentives
  • 28 days paid holiday (pro rata)
  • Competitive salary and benefits
Additional Information
Benefits and Development
  • Discounts to over 500 different retailers
  • Pension Scheme & Annual share save
  • Performance based cash incentives paid every pay run
  • 2 days Induction session to give you the best start when joining the business
  • All new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web based content on the Entain Academy and support from your colleagues
  • Ongoing performance development with your Line Manager to receive regular feedback and plan your personal development
  • An advancement programme to take you on a structured journey to becoming a Marketplace Manager of the future or even the potential for advancement to other parts of the business

Working Patterns

In Most of our shops opening hours are between 8:45am – 9:45pm Monday to Saturday.

Shifts are devised on a rota basis and will change weekly, they will include evening and weekend working. 

We offer optional overtime subject to availability.

You must be 18 years old or over to work in one of our betting shops.

About The Company

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experiences for our customers, revolutionising the space as we go. We’re specialists in safer gambling and the company that is at the forefront of responsibility.

Combining technology and entertainment to build products that push the boundaries, Entain is home to a global family of more than 25 well-known brands – names such as bwin, Ladbrokes, Coral, Gala, Betdaq, and many more. With a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

Diversity and inclusion at Entain

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.

Our Culture As real as it gets

At Entain we're a diverse team, sharing a commitment to quality and success.

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and benefits package that we're extremely proud of.