Location:
Sofia
Vacancy Type:
Permanent
Brand:
20 (partypoker)
About The Role

Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.

As a Game Integrity Analyst, you will be responsible for identifying and analysing potential game integrity issues and helping to mitigate any negative effects that it might have on the poker networks.

The role in a nutshell:

You will be reviewing customer account activity, for example: poker game play, suspicious activities and behavioral patterns, all with the aim of helping to build cases that result in removing any players who are a threat to the integrity of the games on the Entain poker networks.

You are responsible for delivering excellent customer service experience specific to Game Integrity queries whilst following the internal protocols and procedures.

What you’ll be doing:

● Analyse customer gameplay to identify potential chip dumping, bonus abuse, usage of prohibited third-party/BOT software, collusion and other possible violations which would harm the game integrity of the poker networks

● Highlight irregularities and anomalies in normal playing patterns using our bespoke, in-house tools and rules engines to highlight potentially suspicious activity.

● Parse the daily gaming transactions that occur on the platform and evaluate them based on their individuality, past transactions, historical transactions, account attributes, player profiles and behaviour

● Responding to and dealing with customer communication

● Handling queries and providing support to other internal Entain teams

● Looking for ways to constantly improve the processes and the business

● Handling all assigned tasks in line with all the relevant regulatory requirements

● Being the focal point between the Game Integrity team and other teams

● Take appropriate measures on customer accounts according to internal process requirements and compliance procedures

● Investigate the legitimacy of the players registered on our poker networks using OSINT checks.

● Highlight irregularities and anomalies in normal playing patterns using our bespoke, in-house tools and rules engines to highlight potentially suspicious activity.

 
What we need from you:
 

Essential:

● Great communication skills

● Excellent verbal and written communication skills in English

● Knowledge of poker

● Experience of working efficiently in a high-volume work environment, whilst managing your workload in a timely and efficient manner

● Strong organisational skills.

Desired:

● An understanding of different poker analysis tools and online poker communities

● Sound and demonstrable experience conducting analysis and investigations

 
What we offer:
 
●  Competitive remuneration package;
 
●   25 days annual leave;
 
●   Social benefits: personal health insurance, dental allowance, sport activities, food vouchers;
 
●   Opportunity to join a team of great professionals;
 
●   Dynamic and friendly work environment;
 
●   Team building activities.
 
Ready to get involved?

Bring your energy to Entain and you’ll be in the mix from the start.


Apply now!
About The Company

адиWe’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experiences for our customers, revolutionising the space as we go. We’re specialists in safer gambling and the company that is at the forefront of responsibility.

Combining technology and entertainment to build products that push the boundaries, Entain is home to a global family of more than 25 well-known brands – names such as bwin, Ladbrokes, Coral, Gala, Betdaq, and many more. With a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

Diversity and inclusion at Entain

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.

Wellbeing at Entain

We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.
 

Our Culture As real as it gets

At Entain we're a diverse team, sharing a commitment to quality and success.

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and benefits package that we're extremely proud of.