Location:
Gibraltar
Vacancy Type:
Permanent
28 Jun 2021
Brand:
23 (Entain)
About The Role
Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.
 

The role of the KYC executive consists of applying and improving KYC ("Know Your Customer") processes and new procedures across all markets alongside the KYC team.

KYC processes include the on boarding of new customers and the verification of their details, to comply with regulatory requirements of differing jurisdictions  that we operate in.

 
This role you will be looking after all our Entain brands, and all jurisdiction excluding US
 
This role is based in Gibraltar.

 

The KYC Executive will be proficient in these different procedures and regulations, and their role will include:

  • Implementing, writing up new flows and procedures for new markets launched, whilst analysing, monitoring and maintaining the tools, systems and 3rd parties used in the existing and new markets.
  • Executing Proof Of Concepts for new products and investigating the effects and impact a new product would have on the verification rates/customer experience.
  • Providing data, reporting and identifying any shortfalls in the verification pass rates
  • Analysing the customer journey and experience whilst recommending changes or improvements
  • Handle any escalated verification complaints and associated resolution and reporting procedures (for example the handling of Under Age breaches and compliance reporting)
  • Support verification and risk teams through subject matter expertise, quality reviews and general help and support for any queries.
 
What we're looking for:
  • Previous experience with KYC
  • Industry experience is an advantage
  • Fraud experience
About The Company

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experiences for our customers, revolutionising the space as we go. We’re specialists in safer gambling and the company that is at the forefront of responsibility.

Combining technology and entertainment to build products that push the boundaries, Entain is home to a global family of more than 25 well-known brands – names such as bwin, Ladbrokes, Coral, Gala, Betdaq, and many more. With a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

Diversity and inclusion at Entain

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.

Our Culture As real as it gets

At Entain we're a diverse team, sharing a commitment to quality and success.

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and benefits package that we're extremely proud of.