Salary:
Negotiable
Location:
Gibraltar
Vacancy Type:
Permanent
Brand:
03 (Bwin)
About The Role

We're looking for a CRM Specialist to join our team who is brave enough to take on a challenge and work across a few of our brands such as Bwin, Sportingbet, Betboo, Vistabet in all of our markets!

 
Within the role, you will be focused on delivering top notch customer experience across our marketing activities with a key focus on automation. You will also support the Sportsbook casino team to conceptualize, build and execute marketing activities to a high standard. Your key mission would be to transform sportsbook casino marketing activities into positive customer experience. 
 

You will be working within the Casino/Sports Marketing teams to test, optimise and rollout a wide improved user journey and experience and simultaneously automate journeys and messages to reduce clicks and resources required to deliver campaigns. The role covers all elements of the customer lifecycle and has the aim of making our marketing spend more efficient, increasing customer values as a result.

 
This is a very creative and independent role so you must be confident managing many projects and working with a wide range of stakeholders
  
 
What you'll be doing:
  • Plan and execute a range of CRM campaigns covering the full spectrum of the customer lifecycle.
  • Develop, monitor, evaluate and optimize campaign performance. Sharing findings with key stakeholders across the business
  • Work closely with advanced AI model team to improve the personalisation of offers and communications
  • Master all key CRM tools and optimize them both from a user point of view and customer point of view
  • Master all reporting tools and convert data to action
  • Improve customer communication by adapting harmonized channel approach, improve reachability and increase open and click rates.
  • Drive operational efficiency by focusing on automation. Optimising existing lifecycle campaigns and automating a series of new behavioural based campaigns
  • Manage and execute a comprehensive testing plan to review the effectiveness of improved customer experience and automation
  • Be the point of contact between product for improvement of existing tools and new tools.
  • Ensure that campaigns are relevant, attractive, consistent, result oriented and aligned with other areas of the business.
  • Constant review of communications to ensure alignment across Sports & Casino teams
 
What we need from you:
  • Detailed understanding of the CRM and CX
  • Experience with automation
  • Good understanding of CRM tools and communication channels
  • Good understanding of data and data driven
  • At least 2 years working experience in a customer Marketing role
  • English at a business proficient level.
  • Ability to manage projects spanning across multiple locations
  • Strong inter-departmental communication skills

Desired but not essential:

  • University degree in marketing / communication / advertising or a related field desired
  • Good copywriting skills and understanding of Marketing Communications
Additional Information
Competencies/Behaviours
  • Strong attention to detail- You’ll be getting a lot of ownership and freedom, but this means you need to make sure what you produce is to the desired level of quality
  •  Hands-on, proactive attitude- You’ll be working in a team with limited resources, which means you’ll have to get your hands dirty and cover a wide range of operational tasks
  •  Drives change - You’ll need an appetite and desire to change things for the better. If we want to improve, we need to drive this through. Not just sit back and hope others will do it for you
About The Company

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experiences for our customers, revolutionising the space as we go. We’re specialists in safer gambling and the company that is at the forefront of responsibility.

Combining technology and entertainment to build products that push the boundaries, Entain is home to a global family of more than 25 well-known brands – names such as bwin, Ladbrokes, Coral, Gala, Betdaq, and many more. With a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

Diversity and inclusion at Entain

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.

Wellbeing at Entain

We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.
 

Our Culture As real as it gets

At Entain we're a diverse team, sharing a commitment to quality and success.

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and benefits package that we're extremely proud of.