Location:
Sofia
Vacancy Type:
Permanent
Brand:
23 (Entain)
About The Role

Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.

The role in a nutshell:

Entain has a fantastic opportunity for an outgoing and personable Risk Operations Associate with German language.

Risk Associates work in the Risk Management & Credit, Game Fairness and Security Team in the Transaction Services department at Entain. The team’s overarching aim is to catch and prevent fraud at our gaming websites.

What you’ll be doing:

  • Liaise with players on account related issues, resolving problems and ensuring high levels of customer care;
  • Analyse customer deposits and account categories, to prevent fraud, correct errors and resolve problems;
  • Analyse records of Affiliate accounts, to ascertain whether there are any irregularities;
  • Suggest improvements to procedures and systems, in the interests of fraud prevention and customer care;
  • Investigate financial irregularities on accounts;
  • Work with colleagues in other departments to resolve account-related issues and prevent fraud;
  • Help maintain quality control and customer care through analysis of player contact;
  • Investigate risk issues relating to third party processors;
  • Check gaming history.

What we need from you: 

  • Experience in the Risk division (6 months+) or in Customer Service (1 year+);
  • Sound knowledge of the different aspects of Risk work including Online Payments or Financial Services knowledge;
  • Ability to identify subtle fraud and abuse patterns;
  • Sound and demonstrable experience with fraud analysis and investigations;
  • Fluent in German language and English at business level;
  • Command of another language is a plus;
  • Good communication skills and ability to effectively deliver feedback;
  • Self-motivation;
  • Ability to perform well under tight deadlines within a dynamic environment;
  • Very good command of Microsoft office tools;
  • Proven aptitude to work in a team, as well as guide and influence others;
  • Strong logical reasoning skills with an analytical approach;
  • Demonstrated decision-making and problem solving skills.
  • Ability to work from home for a while 
  • Shifts: Morning, Afternoon and Night shifts 

What we offer:

  • Competitive remuneration package;
  • 25 days annual leave;
  • Social benefits: personal health insurance, dental allowance, sport activities, food vouchers;
  • Opportunity to join a team of great professionals;
  • Dynamic and friendly work environment;
  • Teambuilding activities.

Ready to get involved?

Bring your energy to  Entain and you’ll be in the mix from the start.

For the good of entertainment. 

Apply now!

About The Company

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experiences for our customers, revolutionising the space as we go. We’re specialists in safer gambling and the company that is at the forefront of responsibility.

Combining technology and entertainment to build products that push the boundaries, Entain is home to a global family of more than 25 well-known brands – names such as bwin, Ladbrokes, Coral, Gala, Betdaq, and many more. With a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

Diversity and inclusion at Entain

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.

Our Culture As real as it gets

At Entain we're a diverse team, sharing a commitment to quality and success.

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and benefits package that we're extremely proud of.