Location:
London, St Pauls
Vacancy Type:
Permanent
Brand:
23 (Entain)
About The Role

Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral. 

As Product Operations Executive, you will be responsible for managing requests from our different business units and our partners. You will help ensure that Entain’s poker products and services continue to provide our customers with a great experience.

If a live issue is reported, you will help ensure that the necessary teams are aware and then track the issue to closure, making sure that all necessary team members and partners are kept up to date.

If a new development is required to improve the customer experience, then you will add an item to the product operations backlog and work together with our product managers to get the new requirements planned into our development pipeline.

You will also have a responsibility to work with our Product Managers to help with our release notifications. Taking the product briefs from our Product Managers, you will help draft a combined feature release notification that can be used by our business units and partners to prepare customer communications and help ensure Customer Services are aware of the new features that our customers will get to experience.

Responsibilities

  • Effective management of business requests and live defects to help continue to deliver a great online poker experience for our customers
  • Create strong working relationships with necessary teams and partners, e.g. Poker Room and our key commercial partners that we provide poker services for
  • Define clear scope and work with our Business Analysts to deliver detailed requirements
  • Join in in our sprint ceremonies to help developers understand what is required
  • Participate in demonstrations to help confirm that what we have built is fit for purpose and will improve the customer experience
  • As one of our poker experts, be the “go to” person for poker product queries
  • Help create release notifications alongside our Product Managers
  • Provide updates to relevant teams and people to keep them updated and help provide improved transparency
Experience & Skills
  •  A very good understanding of the game of poker
  • Be a pragmatic thinker who is well organised
  • Have strong communication skills, both written and verbal
About The Company

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experiences for our customers, revolutionising the space as we go. We’re specialists in safer gambling and the company that is at the forefront of responsibility.

Combining technology and entertainment to build products that push the boundaries, Entain is home to a global family of more than 25 well-known brands – names such as bwin, Ladbrokes, Coral, Gala, Betdaq, and many more. With a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

Diversity and inclusion at Entain

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.

Wellbeing at Entain

We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.
 

Our Culture As real as it gets

At Entain we're a diverse team, sharing a commitment to quality and success.

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and benefits package that we're extremely proud of.