Vacancy Type:
Working Pattern:
03 (Bwin)
About The Role

We're on the search for a Dutch-speaking ARM Account Executive who thrives on selling and negotiating, to join our outstanding Bwin team in Gibraltar! Fancy getting involved?

Within this role you will be looking after a group of HVC (High value customers) handling their accounts and queries. So we're looking for someone who has great relationship building skills.

You'll need to know what’s best for the customer while remaining commercially aware of the business needs and licencing regulatory requirements.

What you'll be doing:

  • Conduct proactive responsible gaming and AML (anti-money laundering) interactions where appropriate and rigorously adhere to our policies in these areas at all time
  • Hit and exceed daily/weekly targets and KPI
  • Handle bonus cost for player base
  • Highlight potential bonus abusers
  • Ensure bonus % within company budget at player level
  • Reward those considered to be under bonused
  • Provide an outstanding service for all inbound queries received via email, telephone & chat.
  • Closely collaborating with the product and marketing teams to ensure bwin remains competitive within the market.
  • Identify key triggers to sell site promos and level rewards in order to increase player engagement and market share.
  • Attend and help occasional bwin events
  • Cross-sell Casino, Poker and help with any related queries

What we need from you:

  • Demonstrate previous high level customer service experience.
  • Have a high interest and good all-round knowledge of online Gaming with previous experience in a gaming environment.
  • Demonstrate an understanding of business KPIs and an ability to work towards targets.
  • The ability to work on a shift basis with unsociable hours including evenings and weekends, including foreign travel
  • The ideal candidate will be a native language speaker and will have a high amount of knowledge and understanding of Sports, Casino and Poker.
Additional Information

A little about what we offer...

  • We're a fast-paced, high-tech and dynamic company which means from day 1 you'll have a chance to make a real impact to the business
  • Big focus on personal and professional development
  • Flexible benefits package including (annual bonus, employee share scheme, private medical, life assurance, income protection, matching pension contributions, enhanced vacation package, discounted gym membership) with the ability to flex your benefits package to suit your needs
  • Amazing Mediterranean lifestyle, where you can spend summer at the beach, ski in the nearby mountains in winter and visit cities such as Malaga, Seville, Cadiz or Granada, which are all close by. We offer a great relocation package to help make the move easy!
  • Newly refurbished offices, with chillout spaces and modern facilities
  • Fantastic programme of free social activities, from our legendary summer parties and Friday night drinks to weekend trips to the major Spanish cities and morning office breakfast, we've got you covered.
  • Being a sports company, you can be sure we're as passionate about sports as you are, if you can name a sport, we've probably got a company team.
About The Company

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experiences for our customers, revolutionising the space as we go. We’re specialists in safer gambling and the company that is at the forefront of responsibility.

Combining technology and entertainment to build products that push the boundaries, Entain is home to a global family of more than 25 well-known brands – names such as bwin, Ladbrokes, Coral, Gala, Betdaq, and many more. With a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

Diversity and inclusion at Entain

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.

Our Culture As real as it gets

At Entain we're a diverse team, sharing a commitment to quality and success.

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and benefits package that we're extremely proud of.