Salary:
Competitive
Location:
Sofia
Vacancy Type:
Permanent
Brand:
03 (Bwin)
About The Role
Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.
 
The role in a nutshell:
 
This role involves working with Subject Matter Experts to plan clear and simple content for our internal and external customers. Duties include researching other areas of the business and regulated markets as well as managing information to design content for the copywriters to write and publishing the copy/articles.

What you will be doing:
  • Plan clear, complete and accurate written material including Online Help, FAQs, customer support responses, and predefined chat responses;
  •  Create and revise content based on product updates and feedback;
  • Proactively seek information about upcoming changes and developments within the business or the marketplace;
  • Design engaging content for webpages and mobile devices;
  • Update previously drafted material to make it relevant;
  • Proof-read/re-design/paraphrase content drafted by other teams;
  • Apply and maintain consistency with content standards;
  • Collaborate with Customer Operations, Product Management, Legal, Risk and Marketing departments;
  • Perform regular audits of Standard Texts/Help Pages/Chat responses/FAQs to ensure adherence to current practices and regulations.
 
What we are expecting from you:

Bachelor’s degree or equivalent related work experience;
Excellent written and verbal communication skills in English;
Attention to detail;
Demonstrated ability to research and plan content on web and/or mobile interfaces;
Knowledge of a Customer Service environment and the needs of agents and customers;
Proven ability to work in a fast paced, continuously evolving, environment.


Desirable
Experience with information management;
Conversant with British English;
Any other languages are a plus;
 
What we offer:
  • Competitive remuneration package; 
  • 25 days annual leave;
  • Social benefits: personal health insurance, dental allowance, sport activities, food vouchers;
  • Opportunity to join a team of great professionals;
  • Dynamic and friendly work environment;
  • Team building activities.

Sounds interesting? 

Then join us!

For the good of entertainment. 

Apply now!


 
About The Company

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experiences for our customers, revolutionising the space as we go. We’re specialists in safer gambling and the company that is at the forefront of responsibility.

Combining technology and entertainment to build products that push the boundaries, Entain is home to a global family of more than 25 well-known brands – names such as bwin, Ladbrokes, Coral, Gala, Betdaq, and many more. With a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

Diversity and inclusion at Entain

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.

Our Culture As real as it gets

At Entain we're a diverse team, sharing a commitment to quality and success.

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and benefits package that we're extremely proud of.