Vacancy Type:
Fixed Term Contract
16 (Ladbrokes)
About The Role
Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.
Responsible for driving the business performance of all shops within that structure
Ensure customer service excellence is provided by shop teams
The leadership and management of all shop team employees
Management of day to day operational duties within the shop structure utilising the Customer Service Manager role
Ensuring clear communication, providing feedback and business recommendations to the Area
Management Team   
MANAGERIAL REQUIREMENTS: In order to fulfill the duties of a Marketplace Manager you will be required to work a minimum of 1 day per month in each shop you have responsibility for.


Leadership & Coaching:
Motivating others to achieve a shared vision, creating commitment through own credibility and drive. Focusing effort on the growth of self and others, encouraging feedback and on the job coaching.
Business Awareness & Profit Development:
Monitor and drive KPIs, taking ownership of driving the profitability of all stores. Strategic understanding of the business/ market to manage costs and pursue revenues.
Managing Change & Innovation:
Working effectively in an environment of change. Making adjustments to accommodate changing situations and responding positively to new demands or circumstances to achieve better results and innovations.
Communication & Influencing:
Communicating effectively with others, in both oral and written communication. Success in winning commitment to an idea or action showing awareness of own impact and selecting the optimum approach to influence others.
Customer Focus:
Building effective customer relationships using, customer feedback to understand needs and priorities of customer’s and meets their expectations (internal& external customers).
Problem Solving & Decision Making:
Systematically identifying, analysing and solving issues and problems to reach optimal solutions in a timely manner within a framework of sound decision making.
Commitment to Results: 
Focusing on the achievement of results, using a cycle of planning, doing and measuring/reviewing to ensure personal and team goals are achieved.
This role will operate in a Cluster shop and flexibility will be required to work within this shop structure to meet the needs of the business.
Additional Information

Our shop opening hours are between 9am to 9.30pm Monday to Saturday and 10am to 6.30pm on a Sunday.

In this role you will work 5 out of 7 days, which will include weekends and Bank Holidays.

Shifts are devised on a rota basis and will change weekly.

Please note you must be 18 years old or over to work in one of our shops. 

About The Company

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experiences for our customers, revolutionising the space as we go. We’re specialists in safer gambling and the company that is at the forefront of responsibility.

Combining technology and entertainment to build products that push the boundaries, Entain is home to a global family of more than 25 well-known brands – names such as bwin, Ladbrokes, Coral, Gala, Betdaq, and many more. With a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

Diversity and inclusion at Entain

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.

Our Culture As real as it gets

At Entain we're a diverse team, sharing a commitment to quality and success.

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and benefits package that we're extremely proud of.