Competitive salary plus excellent benefits
Vacancy Type:
23 (Entain)
About The Role

Our technology teams won’t settle for second place when it comes to keeping millions of customers up with the action. That’s why we give them the best resources to work with. Bring your focused expertise and drive to a business that will give you the freedom to innovate and explore. Join GVC in Stratford and grab your opportunity to make things better for millions of sports betting and gaming customers worldwide. For the good of entertainment.


Purpose of Role:

The EUS Support Engineer is responsible for operating, maintaining and supporting the IT workplace for all internal customers including the GVC desktop and associated infrastructure at his / her local site/s and for remote employees.

Indicative Role Dimensions:

Key Relationships

  • Service Desk
  • EUS Support Services
  • Tech Ops International
  • All internal functional teams

Primary Responsibilities:

  • Provide site specific and remote IT service support focussing on the IT workplace and associated infrastructure
  • Prioritisation of VIP support and associated requests
  • Adhere to agreed operational processes
  • Monitor and report on the progress of local and global IT projects
  • Asset management for Desktop, Laptop and other Mobile devices
  • Software license management for supported applications
  • Procurement of locally required hardware and software.
  • Implement and Support global projects
  • Contribute to the workplace improvement process and engage in continuous improvement at the local site
  • Use internal tools for management of planned and unplanned support work

Occasional Responsibilities:

  • Ensure that IT infrastructure systems, processes and procedures are compliant with applicable regulations
  • Effective provisioning, management and maintenance of the Corporate IT core infrastructure, systems and technologies including: Active Directory, Email, unified communications and SCCM
  • Assist the required teams with initiation and planning phases of new technologies and requirements including the definition of needs, benefits and technical strategy
  • If needed and technically possible support local infrastructure teams
  • If required be part of 24x7 on call rota



  • Strong IT service support experience in a large corporate environment
  • Strong problem solving and analytical skills
  • Excellent written and oral communication skills with a strong service focus
  • Minimum 2 years of relevant support experience
  • Technical background; with MCP or equivalent provable experience in the following areas:
  • Microsoft products, including Active Directory, Exchange, Lync and SCCM
  • Desktop Deployment, application packaging and deployment
  • Networking technologies, LAN, TCPIP, DNS etc.
  • Driven, robust, self-motivated, delivery focused and able to withstand 24/7 pressure, and to challenge and be challenged
  • Understanding ofOS X Server, Open Directory and Mac administration in a corporate environment
  • Working knowledge of VoIP and H323
  • Experience with mobile technologies
  • Good working knowledge of virtualisation technologies and management


  • ITIL certification, ideally with a service desk, incident and problem management focus
  • Experience and knowledge of Agile methodologies including Scrum and Kanban
  • Experience and knowledge of Lean methodologies and practices
  • ACTC or ACSP accreditation




Additional Information
About The Company

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experiences for our customers, revolutionising the space as we go. We’re specialists in safer gambling and the company that is at the forefront of responsibility.

Combining technology and entertainment to build products that push the boundaries, Entain is home to a global family of more than 25 well-known brands – names such as bwin, Ladbrokes, Coral, Gala, Betdaq, and many more. With a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

Diversity and inclusion at Entain

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.

Our Culture As real as it gets

At Entain we're a diverse team, sharing a commitment to quality and success.

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and benefits package that we're extremely proud of.