Salary:
Competitive
Location:
Moorgate, City Tower
Vacancy Type:
Permanent
Brand:
15 (InterTrader)
About The Role
Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.
 
Purpose of Role
 
InterTrader has a network across Europe, the Middle East, Latin America and Asia-Pacific, with a proud reputation showcased by industry awards. Join an enthusiastic and dedicated team of professionals collaborating in a technology led working environment in the exciting financial trading sector.

The working environment is relaxed and yet very professional. And there’s always something new to learn and achieve, it’s a great opportunity to learn and grow within the company, and this is actively encouraged by managers.

Responsible for supporting the InterTrader staff for any issues with software, computers, trading systems, 3rd party system providers, or peripherals such as printers or scanners. 

Ensures the smooth operation of the InterTrader broker desks and works with service providers to troubleshoot and resolve any issues that can impact operations and trading.

Working with SOC and service providers to make sure that the InterTrader office has connectivity and services required for the trading desks and core production systems.

The role also requires working with the broker and operations teams, along with the Head of Product & IT, to create and/or analyse trading & financial reports when required.

 
Key Responsibilities
  • Support the broker & trading operations teams
  • Maintain and configure user computers and systems including setting up new software & applications
  • Work with the Senior System Admin & ENTAIN IT teams to troubleshoot and support systems & environments
  • Ensure that the trading environment is supported and functioning correctly, working with ISP and ENTAIN SOC during emergencies to ensure that systems have failed over quickly and restored
  • Remotely support the trading operations team in Bulgaria
  • Assist the development team with projects relating to the trading environments and systems
  • Assist colleagues with requests for information technology services, repair or support requests, complaints, and inquiries and direct to appropriate IT personnel via ticket report system(s)
  • Document issue resolution, and related processes and procedures
  • Answer questions and resolve issues reported in person, via telephone, or from a remote location
  • Assist the various departments with data reporting requirements (this may include liaising with DBAs and development teams)
  • Assist in maintaining required technical documentation
  • Assist in creating documentation for project/product requirements
  • Project & Product Management for IT related projects and integrations
  • Assisting and managing Financial Reporting requirements with internal & external users
  • Liaise with 3rd party vendors and suppliers – including not limited to invoices & payments
Skills and Experience

Essential:

  • Experience/knowledge of administrating Windows based systems
  • Experience/knowledge of Windows Server or Microsoft Exchange administration
  • Experience/knowledge of a minimum of one programming language (e.g. C#, C++, Java, Python, Web scripting languages (PHP, HTML, CSS, Javascript, Jquery)
  • Experience/understanding of a minimum of one database language (SQL, MongoDB)
  • Experience with network printer support and troubleshooting
  • Good MS Office & Reporting skills (Excel, Access, Word, Outlook, Powerpoint, Power BI)
  • Passion for assisting others and problem-solving
  • Capable to work independently and multitasking
  • Ability to articulate & convey technical information to non-technical people
 Desired:
  • Experience/knowledge of Financial Services in particular trading systems and applications
  • Experience/knowledge of Virtual Server administration and management
  • Experience/knowledge of Network administration in particular CISCO systems
  • Experience/knowledge of Phone systems and/or call recording system administration
  • Experience/knowledge of administrating Linux based systems
  • Experience/knowledge of development frameworks
  • Some experience maintaining and supporting network printers
  • Some experience of managing 3rd party suppliers 
About The Company

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experiences for our customers, revolutionising the space as we go. We’re specialists in safer gambling and the company that is at the forefront of responsibility.

Combining technology and entertainment to build products that push the boundaries, Entain is home to a global family of more than 25 well-known brands – names such as bwin, Ladbrokes, Coral, Gala, Betdaq, and many more. With a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

Diversity and inclusion at Entain

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.

Our Culture As real as it gets

At Entain we're a diverse team, sharing a commitment to quality and success.

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and benefits package that we're extremely proud of.