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Location:
Gibraltar
Vacancy Type:
Permanent
Brand:
19 (PartyCasino)
Role Profile
About The Role
Bring your customer-first attitude to Entain as a VIP Account Manager in Gibraltar. The sheer pace and power of the live events and entertainment you’ll be part of has to be experienced to be believed. Play a vital role at the world’s largest sports betting and gaming company. You’ll be in the thick of the action, making sure our high value customers enjoy an amazing entertainment experience, every day. For the good of entertainment.
 
As a VIP Casino Account Manager, you will drive casino profitability by developing strong long-term relationships with high-end customers of our Entain brands, with the aim of extracting maximum value within their respective brands. 
 
With responsibility for a defined set of casino players, you will be tasked with achieving company objectives through effective sales and telemarketing. This will involve increase retention rates of our high-end customers applying sound judgement and decision making when managing customer reinvestment and develop potential new business into successful long-term growth.
 

What you'll be doing (in a nutshell):

  • Establish and maintain a comprehensive player database  
  • Generate incremental gaming revenue by anticipating, responding to and consistently meeting or exceeding player needs 
  • Manage all aspects of the relationship with the player, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts and escalations including out of office hours when necessary. 
  • Maintain a personalized relationship with players, in order to have one to one knowledge of customer profiles including playing behaviours, interests, likes and dislikes, in order to offer an industry leading customer service experience tailored to the needs of the individual. 
  • Create new business revenue by understanding, targeting and developing relationships with potential high value players  

What we need from you:

  • 1 to 3 years’ experience in online gaming, customer service, telemarketing or other account management
  • Fluency in French and English (Focus on Canadian markets)
  • Sales driven, computer literate with an emphasis on Excel, excellent communication skills and telephone etiquette
  • The ability to work independently, offer top tier customer service and identify customer trigger points 
  • Ability to travel and attend off property events 
What we can offer you:
 
  • We're a fast-paced, high-tech and progressive company which means from day 1 you'll have an opportunity to make a real impact to the business
  • Big focus on personal and professional development
  • Flexible benefits package including (annual bonus, employee share scheme, private medical, life assurance, income protection, matching pension contributions, enhanced vacation package, discounted gym membership) with the ability to flex your benefits package to suit your needs
  • Amazing Mediterranean lifestyle, where you can spend summer at the beach, ski in the nearby mountains in winter and visit cities such as Malaga, Seville, Cadiz or Granada, which are all close by. We offer a great relocation package to help make the move easy!
  • Newly refurbished offices, with chillout spaces and modern facilities
  • Great company culture where we bring it on! get involved, do what's right and keep it real 
  • Fantastic programme of free social activities, from our legendary summer parties and Friday night drinks to weekend bus trips to the major Spanish cities and morning office breakfast, we've got you covered.
  • We're as passionate about sports as you are, if you can name a sport, we've probably got a company team.
About The Company
Our portfolio of sports betting and gaming companies includes some of the most well-known brands in the industry, such as Ladbrokes, bwin, and Coral. We’ve a huge high street presence with an increasing share of online gaming activity. We take our commitment to safeguarding our customers extremely seriously. We make sure they know their limits and we work with them to make sure everyone enjoys our products and services responsibly.
 

Diversity and equal opportunities:

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong.

We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work.

Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.

Ready to get involved? Bring your energy to GVC and you’ll be in the mix from the start. For the good of entertainment. Apply now!

Apply Online

Our Culture As real as it gets

At Entain we're a diverse team, sharing a commitment to quality and success.

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and benefits package that we're extremely proud of.

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For the good of entertainment

At Entain, everything we do is for the good of entertainment. We're the global players whose brands you'll find in local communities, providing responsible sports betting and gaming that makes the world's biggest live events even more memorable.

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