Salary:
NA
Location:
Manila
Vacancy Type:
Permanent
31 Jan 2022
About The Role
Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.
 
Are you looking for a great opportunity to develop your skills? Are you a flexible, driven and solution oriented person with an open mindset? Are you a real people’s person with amazing customer service skills?


Seize the opportunity and find out more about us!
We’re looking for real team players to be a part of Entain and provide professional support to our customers.

Your arena:

  • Handling customer inquiries via chat/e-mail/phone; including but not limited to product related (Sports, Casino, Poker) as well as cashier related matters
  • Assessing individual issues and taking appropriate action to ensure customer needs are met
  • Working in coordination with other teams based at different locations that share similar objectives
  • Escalating system anomalies and general issues faced by customers to the relevant party
  • Understanding Standard Operating Procedures and delivering service / quality standards to agreed level

Your entrance ticket:

  • German language skills to a business standard (C1)
  • English language skills to a business standard
  • Excellent written and verbal skills as well as high interpersonal skill level
  • Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries
  • Ability to perform well in a multi-task/cultural and ever changing dynamic environment
  • A flexible, creative and driven personality
  • General computer knowledge (MS Office, Internet)
  • Willingness and flexibility to work in shifts
  • Interest in Sports, Casino and Poker products would be a benefit, relevant training will be provided

Your win:

  • We offer a salary from PHP 100,000.00
  • A permanent work contract for 40 hours
  • The possibility to grow and develop in an exciting industry
  • Awesome team of very knowledgeable & supportive colleagues
  • A modern and dynamic working environment
About The Company

We’re Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people’s lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment.

Diversity and inclusion at Entain

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference.

Wellbeing at Entain

We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.
 

Our Culture As real as it gets

At Entain we're a diverse team, sharing a commitment to quality and success.

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and benefits package that we're extremely proud of.