Location:
Gibraltar
Vacancy Type:
Permanent
Brand:
23 (Entain)
About The Role
The primary purpose of the Account Validation Manager is to support, educate and assist the major customer cohort who need to provide qualifying documentation in order to enjoy their continued gaming experience with Entain. A range of options and techniques are available to the Account Validation Manager to help deliver the efficient implementation of this process

 

A major part of your role is customer contact, which in the main is carried out via outbound telephone calls.

The role will require you to manage a master list of customer accounts along with actions taken against each. These tasks will need to be completed in a timely manner and to the required standard.

You will work closely with the AML and CDD teams to ensure all actions recommended by senior management are completed as required, as well as continually working towards raising the profile of the customer validation team with other business areas.

What you’ll be doing: 

  • The Validation Manager role will contact customers to confirm the reason for a source of funds (SOF) request and explain how this aligns with the UK gambling commission directives
  • The role will confirm to the customer their losses and over what period of time as well as establishing the documentation needed for the SOF request i.e Bank statements, Payslips, P60 & Savings etc, ensuring the customer understands how these documents will be saved securely
  • The role will oversee the time frame for the customer providing the SOF documentation and follow up where necessary if documentation has not been provided
  • Once the review of the SOF documentation has been completed by the AML team, the validation manager will be the main contact for providing the results of the review and requesting more documentation when needed

What we need from you:

  • Previous experience in a customer service role and of the gambling industry is a must
  • Broad understanding of Enhanced Due Diligence, including but not limited to Age Verification, Know Your Customer and profiling processes
  • Full appreciation of the UK Licensing Objectives and the importance of these to the business
  • Basic understanding around Anti – Money Laundering and its link into the UK Licensing objectives
  • Knowledge and use of Excel to a competent level
Additional Information

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experiences for our customers, revolutionising the gambling space as we go. We’re experts in safer gambling and the company that is at the forefront of responsibility.

Combining technology and entertainment to create products that push the boundaries, Entain is home to a global family of more than 25 well-known brands – names such as bwin, Ladbrokes, Coral, Gala, Betdaq, and many more. With a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

About The Company

Diversity and inclusion at Entain

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.


Our Culture As real as it gets

At Entain we're a diverse team, sharing a commitment to quality and success.

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and benefits package that we're extremely proud of.