Salary:
Competitive
Location:
Stratford
Vacancy Type:
Fixed Term Contract
Brand:
23 (Entain)
About The Role
Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.
 
Your role as Employee Relations Advisor will be to support Entain's line managers to manage people effectively and minimise both reputational and monetary risk within our business. Through effective advice and case management you'd be responsible for ensuring our managers conduct all employee relations matters with a fair and consistent approach, building key relationships and promoting a positive employee relations culture within our business.  
 
You’d be the first point of contact for employee relations queries that cannot be resolved by our first-line team and for any matters that require additional line manager support due to complexity. Cases need to be managed end-to-end through our case management system to a timely resolution and in line with departmental and customer SLA’s.  With a focus on quality, you’d need to ensure that you have assessed the risk profile of each case including potential reputation damage and the potential for litigation as well as ensuring compliance with employment law and internal policy.   
 
What you will be doing 
 
  • Management of medium to high-level ER caseload within respective business area. Including, but not limited to, disciplinaries, grievances, sickness management and appeals 
  • Weekly progress reporting on BAU case management and ensuring wherever possible our SLAs are met, achieving efficient case management and on time delivery 
  • Identification and delivery of continuous improvement initiatives to improve processes, procedures and policies, ensuring they remain efficient, fit for purpose and adaptive to business needs while remaining legally compliant 
  • Delivery of employee relations training to the business to upskill and measurably improve the skills/knowledge of our managers so they can people manage more effectively, driving business performance 
  • Address any issues with line manager non-compliance with policies, procedures, processes and employment law, escalating where appropriate  
  • Positively impact key business measures e.g. reduce absence rates through effective interventions 
  • Ensure the HR systems, case management tools and employee files are up to date and accurately reflect advice given, action taken, and that the paperwork has been sent in a timely manner 
What we need from you 
 
  • Experienced HR Generalist or ER specialist 
  • Ability to understand, interpret HR policies, processes and procedures and use these to advise line managers when dealing with complex ER cases
  • Up to date employment law and best practice HR knowledge 
  • Experienced in delivering coaching, training and development interventions to raise line manager capability
 
About The Company

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experiences for our customers, revolutionising the gambling space as we go. We’re specialists in safer gambling and the company that is at the forefront of responsibility.

Combining technology and entertainment to build products that push the boundaries, Entain is home to a global family of more than 25 well-known brands – names such as bwin, Ladbrokes, Coral, Gala, Betdaq, and many more. With a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

Diversity and inclusion at Entain

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.

Our Culture As real as it gets

At Entain we're a diverse team, sharing a commitment to quality and success.

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and benefits package that we're extremely proud of.