Location:
Sofia
Vacancy Type:
Permanent
Brand:
03 (Bwin)
About The Role
Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.
 
The role in a nutshell:
We have an excellent opportunity for a detail oriented and achievement driven person to join one of our teams as Trading Escalation Operator. The position calls for a responsible team player with an interest in sport disciplines and some understanding of rules and current events. Applicants must have a high degree of personal commitment, initiative and willingness to learn with unrestricted flexibility when it comes to working shifts.

What you’ll be doing: 
  • Adjusting customers bets/accounts when an error has been confirmed. This can include resettlements, palps and/or bet cancellations.
  • Carrying out investigations in order to find the root of the problem that caused the error
  • Ensuring all escalations are carried out consistently and fairly, with a focus on improving the customer experience.
  • Ensuring international regulations are followed when carrying out escalations
  • Logging and documenting all errors, highlighting common issues and overall cost/impact to the appropriate individuals/teams.
  • Ensuring all customer facing functions are made aware of escalations and gestures of goodwill, thus enhancing the customer experience.
  • Providing concise follow up information for all high staking errors to Heads of all relevant Trading teams 
  • Identify patterns and trends on escalations and feed back this information in order to drive improvement across the Trading Floor
What we need from you:
  •  Excellent English language skills;
  •  18 months working in a Data environment.
  •  Excellent sports knowledge
  •  Awareness/Grasp of Data/Production.
  •  Solid ability in escalating issues in a concise and quick manner.
  •  MS Office skills;
  •  Good typing skills and accuracy;
  •  Flexibility is essential for the role, as are expected to be able to move between different tasks and different tools;
  •  Be able to prioritise under pressure in accordance with the business needs.
  •  Attention to detail;
  •  Ability to work on shifts;
What we offer:
  • Competitive remuneration package;
  • 25 days annual leave;
  • Social benefits: personal health insurance, dental allowance, sport activities, food vouchers; 
  • Opportunity to join a team of great professionals;
  • Dynamic and friendly work environment;
  • Team building activities.
If you want to find a new way to engage in the best sporting events of the year, and enjoy working in a dynamic, challenging environment we have opportunities worldwide, available 24 hours a day, come and bring your energy and insights. For the good of entertainment. Apply now!
About The Company

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experiences for our customers, revolutionising the space as we go. We’re specialists in safer gambling and the company that is at the forefront of responsibility.

Combining technology and entertainment to build products that push the boundaries, Entain is home to a global family of more than 25 well-known brands – names such as bwin, Ladbrokes, Coral, Gala, Betdaq, and many more. With a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

Diversity and inclusion at Entain

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.

Wellbeing at Entain

We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.
 

Our Culture As real as it gets

At Entain we're a diverse team, sharing a commitment to quality and success.

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and benefits package that we're extremely proud of.