Salary:
Competitive, annual bonus, benefits & relocation package
Location:
Gibraltar
Vacancy Type:
Permanent
Brand:
23 (Entain)
About The Role

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionizing the gambling space as we go. We're home to a global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

 

We’re looking for a Payment Operations Manager to join us at Entain in Gibraltar. You’ll be a vital leader in the global operations team, specialising in supporting digital payments across all of Entain’s brands. 

You’ll be in the thick of it, examining Entain’s overall payments performance to determine possibilities to drive operational improvements, collaborate with external payment suppliers, run market comparisons and bench markings to identify enhancements points. 

Your key areas across payments will be deposits and withdrawals, customer service payments, incident management, chargeback recovery and reconciliation. This is a customer focused role at heart, and you'll ensure there is a continuous feedback loop, with the aim to deliver the best possible payments experience for our customers across the globe. 

Managing a global team of around 35 initially, you’ll report into our Head of Payments. You’ll look after the end-to-end cycle from the moment a customer makes a deposit, right through to the withdrawal, ensuring that their payment experience is seamless 

 

About you: 

  • Extensive experience in payments at a digital tech company, consulting firm, payments provider, strategy, or operations role.  

  • Strong aptitude for operations with a balance of process improvement, analytical, people management expertise. 

  • A track record of managing a successful team within payments.  

  • Lean Six Sigma and Project Management training/certification would be desirable. 

  • Ability to present business and technical issues (small or large audiences), ideas, and recommendations clearly in verbal, written and presentation formats. 

  • Experience in analytics – you enjoy getting your hands dirty with data.  

  • Ability to lead, influence and communicate with stakeholders at all levels of an organization. 

 

If this sounds like the role you’ve been waiting for, apply now!

 
#LI-AC
About The Company

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experiences for our customers, revolutionising the space as we go. We’re specialists in safer gambling and the company that is at the forefront of responsibility.

Combining technology and entertainment to build products that push the boundaries, Entain is home to a global family of more than 25 well-known brands – names such as bwin, Ladbrokes, Coral, Gala, Betdaq, and many more. With a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

Diversity and inclusion at Entain

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.

Our Culture As real as it gets

At Entain we're a diverse team, sharing a commitment to quality and success.

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and benefits package that we're extremely proud of.