Salary:
min. 23800
Location:
Vienna
Vacancy Type:
Permanent
Brand:
03 (Bwin)
About The Role
This is a talent pool, not a vacancy.
By pressing "apply now" in the top right hand corner you are letting us know you are interested in future vacancies in our CS Team in Vienna. We do not have a vacancy at the moment.

Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.

Are you looking for a great opportunity to develop your skills? Are you a flexible, driven and solution-oriented person with an open mindset? Are you a real people’s person with outstanding customer service skills?

Seize the opportunity and find out more about us!

We’re looking for phenomenal teammates to be a part of bwin and provide professional support to our customers.

What you’ll be doing:

  • Handling customer inquiries via chat/e-mail/phone; including but not limited to product related (Sports, Casino, Poker) as well as cashier related matters
  • Assessing individual issues and taking appropriate action to ensure customer needs are met
  • Working in coordination with our teams based at different locations that share similar objectives
  • Raising system anomalies and general issues faced by customers to the relevant party
  • Understanding Standard Operating Procedures and delivering service / quality standards to agreed level 

What we need from you:

  • Willingness and flexibility to work in the shifts
  • German and English language skills to a business standard
  • Excellent written and verbal skills as well as high interpersonal skill level
  • Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries
  • Ability to perform well in a multi-task/cultural and constantly evolving dynamic environment
  • A flexible, creative and driven personality
  • General computer knowledge (MS Office, Internet)
  • Interest in Sports, Casino and Poker products would be a benefit, relevant training will be provided
Additional Information

What we offer:

  • Great place to be
  • Awesome team of very knowledgeable & supportive colleagues
  • We offer an annual salary minimum EUR 23.800, - plus monthly allowances (up to 300€ gross/month)
  • Lunch vouchers are available
  • A permanent work contract for 40 hours
  • Strong focus on the personal and professional development, including in-house mentorship and e-learnings
  • Relocation package
  • Team Spirit: events (e.g. Action Day, Roof-top BBQ party), team building (e.g. EOY Party), sports activities (e.g. tennis, yoga, football) and pro-bono activities
  • A modern and dynamic working environment in the heart of Vienna
Ready to get involved? Bring your energy to Entain and you’ll be in the mix from the start. For the good of entertainment. Apply now! 
About The Company

Diversity and equal opportunities:

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong.

We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work.

Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.


Our Culture As real as it gets

At Entain we're a diverse team, sharing a commitment to quality and success.

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and benefits package that we're extremely proud of.