Competitive with excellent benefits + bonus
Vacancy Type:
08 Feb 2021
23 (Entain)
About The Role

As Head of End User Engineering, you will be responsible for End User Engineering across the Entain Group which includes Domains, Identity Management and Authentication, Collaboration and client endpoint computing for End User Services globally. 

You will manage a team of up to 15 people, responsible for the internal IT workplace for all end users globally. You will drive forward design specifications for new EUS projects and working with key members to define and support EUS teams in delivering them.  


Your Responsibilities: 

  • Manage EUS Engineering teams across geographically dispersed locations, to ensure delivery of high-quality services across the group 

  • Development, operation and maintenance of EUS core technologies including Active Directory, Email, Instant messaging, Telephony, Video Conferencing, etc 

  • Managing EUS workplace design and implementation  

  • Operation and support of Desktop software distribution & management systems such as SCCM, desktop antivirus systems and desktop patch management systems 

  • Management of all Identity eg. Single Sign on Service 

  • Working closely with the Head of End User Support Services to support and improve end user experience 

  • Ensure platforms are fit for purpose and operating successfully to support a multi-site global organisation 

  • End User Services problem analysis, liaising with other EUS and wider technology teams as required to solve complex IT problems. 

  • Ensure Entain are compliant with licenses and any other regulations in place and provide regular reports on license usage against schedule 

  • Continuous review of existing environment, to enhance performance and/or operational costs in coordination with the Director of EUS 

  • Ensuring that adequate monitoring and alerting is in place for services in scope of role 

  • Proactive monitoring of EUS service environment in order to prevent, wherever possible, incidents from occurring and thereby maximizing EUS service availability and performance 

  • In collaboration with architecture and Cyber teams, develop and maintain strategic roadmap for End User Services technology 


Your Experience: 

  • Strong IT service support experience in a large online gaming or e-business company 

  • Guru in their field of expertise and absolute subject matter expert, with MCSE certification in the following areas: 

  • In depth Office365 and Azure knowledge 

  • Active Directory, administration and design 

  • Desktop deployment and client management, application packaging and deployment 

  • Group Policy, design, implementation and deployment 

  • Single Sign on 

  • Identity Management 

  • Scripting and atomization 

  • Strong Technical understanding of Network technologies; LAN, WAN, TCPIP, DNS etc. 

  • Good understanding of Telephony and Video conferencing technologies 

  • Understanding of Virtualization and storage technologies 

  • Knowledge of High Availability and cluster technologies 

  • Expert Root cause analysis capabilities 

  • Tuning and optimization techniques 

  • Automation of technologies 

  • Experience working with geographically dispersed teams 

  • Drives change and continuous improvement – thrives on change and is continually looking for new ways to improve operations and capabilities 


Ready to bring it on? Bring your resilience to Entain and you can be bold. For the good of entertainment. 

About The Company

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experiences for our customers, revolutionising the gambling space as we go. We’re experts in safer gambling and the company that is at the forefront of responsibility.

Combining technology and entertainment to create products that push the boundaries, Entain is home to a global family of more than 25 well-known brands – names such as bwin, Ladbrokes, Coral, Gala, Betdaq, and many more. With a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

Diversity and inclusion at Entain

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.

Our Culture As real as it gets

At Entain we're a diverse team, sharing a commitment to quality and success.

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and benefits package that we're extremely proud of.