London, St Pauls
Vacancy Type:
23 (Entain)
About The Role

Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.

AS a UX Researcher you will be a integral part of the  global research function. You will  help us understand the climate we’re operating in, how our brands are performing in a competitive context, and gives guidance on customer needs, motivations, preferences and intentions.

You will execute across many stages of the research process (recruitment, checking topic guides, observing moderating and learning these skills, analysing results and writing reports). You may also work alongside the local market teams for running user tests where in person or foreign language user testing is required. User tests will range from remote customer testing, qual F2F interviews, online qual groups or bespoke quant tests.

 Your day to day Responsibilities:

  • Working on user testing roadmap agreed by HO & Senior UX Researcher
  • Conducting usability work using most appropriate methods
  • Project managing deadlines and managing broader team expectations
  • Organising recruitment of appropriate customers to test
  • Inputting on / checking topic guides
  • Managing language /translation requirements
  • Accompanying Senior UX researcher or UX designers as they conduct user sessions
  • Listening to online user sessions and extracting insight
  • Charting / reporting
  • Managing incentive payments
  • Collaborating with local market teams to get tests delivered
  • Deputise for the Senior UX researcher if required
  • Training on any new tools of the UX testing trade 

The Must have’s (Essential):

  • 2+ years in MR or UX – understands basic principles of different methodologies
  • Understands quantitative research and MR principles, especially around sampling and bias
  • Able to write specifications for analysis or extra data required from analyst
  • Knowledge of GDPR and how to handle customer data
  • Strong in powerpoint and excel
About The Company

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experiences for our customers, revolutionising the gambling space as we go. We’re experts in safer gambling and the company that is at the forefront of responsibility.

Combining technology and entertainment to create products that push the boundaries, Entain is home to a global family of more than 25 well-known brands – names such as bwin, Ladbrokes, Coral, Gala, Betdaq, and many more. With a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

Diversity and inclusion at Entain

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.

Our Culture As real as it gets

At Entain we're a diverse team, sharing a commitment to quality and success.

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and benefits package that we're extremely proud of.