Competitive + Bonus
London, St Pauls
Vacancy Type:
23 (Entain)
About The Role

Purpose of Role

At GVC, we do things our own way, with our own personality and attitude, For The Good Of Entertainment. We

are a leading, global, digital gaming and gambling business and are constantly looking to push boundaries and

develop the industry making digital gaming and gambling more enjoyable for all our customers.

As a Senior Business Analyst, you will work closely with the Product owner and key business stakeholders

on defining the requirements for some of the company’s largest strategic projects. You will work across

multiple business functions to document key processes and play a key role in shaping solutions and

helping to direct the future of the GVC’s Safer Gambling initiatives.

You will specialise in the area of Safer Gambling and compliance, however maintain good knowledge of

wider CRM and Marketing practices. You will operate at a global scale and build a strong understanding of

the systems and technologies that we use across the group, becoming a subject matter expert. You will be

naturally influential and credible with a range of stakeholders across the group and comfortable leading

workshops and meetings with all level of stakeholders including C-suite.

The role will be London based but remote working is actively encouraged during the current global

pandemic. Future travel may be required.

Key Responsibilities


· Understand business objectives, gather and translate business requirements into technical requirements and defined processes.

· Act as the voice of the customer, ensuring requirements are in line with business objectives.

· Liaise with senior business stakeholders, explaining complex problems

· Define steps for the business to adopt new processes and support with business change associated to key initiatives

· Develop and prepare system specifications, including creating flowcharts and process maps.

· Write detailed requirements for current and future usage of each technology (including gap analysis between 'as is' and 'to be')

· Support implementation and rollout of new system features, including supporting training efforts for the features.

· Work closely with data analysts to enable the business to make data driven decisions and gather insight from data to define business value from new functionality

· Work with commercial owners to understand the impact of proposed requirements and workflows on primary business KPIs (e.g. Turnover, profitability as well as customers experience) and optimise against them.

· Support in customer and product and competitor research

· Test and troubleshoot new system features while documenting system bugs, errors and solutions.

· Work as an integral part of a delivery function

Specialist skills and experience


· Multiple years experience working as a business analyst supporting technology projects

· Demonstrate ability to understand complex business domains and document processes at a conceptual

level using proven methods such as process mapping

· Capture business requirements and translate into user stories for development team, both for internal

agile delivery teams and 3rd Party suppliers

· Strong problem-solving, analytical and troubleshooting skills

· Ability to use data, and data analysis tools to produce insights that support and drive decision making

· Demonstrable relationship building and communication with high level stakeholders (C-suite)

· Strong communication skills and a personable manner are essential, as is the ability to work with staff

at all levels

· Experience working within software development

· Experience of project management tools such as Jira/VersionOne

· Ability to manage multiple tasks and prioritise accordingly


· Bachelor’s degree or higher education

· Experience in the Gaming industry and familiarity with Compliance, Payments, or other related industry

· Experience of working within large enterprises, consisting of independent P&Ls spread globally

· Experience of documenting requirements and participating in RFI purposes

· Experience of writing business cases for Technology solutions

Additional Information
  • Value driven approach to all aspect of work
  • A keen interest in technology development. GVC is a fast-paced and energetic working environment with many global stakeholders to work with
  • A self-starter, you do not need anyone to hold your hand or motivate you. You can manage your own work and priorities and drive things (and others) forward.
  • High level of professionalism, integrity and commitment to quality. Attention to detail where it matters.
  • Gain trust quickly through possession of knowledge and expertise in areas of responsibility
About The Company
As a global employer, GVC is committed to providing a motivating and inclusive workplace. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, we want to hear from you. Our diverse internal networks provide the support for you to Get Involved in GVC life and for you to support others to Do What’s Right, all For The Good Of Entertainment.

Our Culture As real as it gets

At Entain we're a diverse team, sharing a commitment to quality and success.

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and benefits package that we're extremely proud of.