Location:
Sofia
Vacancy Type:
Permanent
Brand:
03 (Bwin)
About The Role

Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.

The role in a nutshell:
We have an excellent opportunity for a detail oriented and achievement driven person to join one of our teams as Trading Control Operator. The position calls for a responsible team player with an interest in sport disciplines and some understanding of rules and current events. Applicants must have a high degree of personal commitment, initiative and willingness to learn with unrestricted flexibility when it comes to working shifts.
 
What you’ll be doing:
  • Own issues on behalf of the Trading department. Ensuring issues are raised to the appropriate technical team;
  • Carry out initial investigation to ensure the correct Trading process was followed;
  • Determine and document the impact and scale of all issues raised;
  • Ensuring the Head of Trading Control is aware of all key issues and major incidents;
  • Communicating issues, workarounds and downtimes to all relevant stakeholders and managing their expectations accordingly;
  • Recognising patterns within known issues and suggesting solutions to help drive improvement across the trading floor;
  • Providing concise summaries of errors to Heads of relevant Trading teams for performance management purposes;
  • Undertaking Quality Assurance to ensure that we are offering an optimal service to our customers;
  • Reporting any QA issues to the relevant team to ensure speedy resolution;
  • Raising any long-term issues affecting QA to the appropriate development/support team;
What we need from you:
    • Excellent English language skills;
    • Solid ability in escalating issues in a concise and quick manner;
    • Strong communication skills (Verbal, written and presentation);
    • Ability to summarise complex data in a succinct and easy to understand manner;
    • Highly motivated and organised;
    • Ability to undertake complex tasks quickly and thoroughly;
    • Knowledge of major sports will be a great plus;
    • Be able to prioritise under pressure in accordance with the business needs;
    • Attention to detail;
    • Ability to work on shifts;
    Desirable:
    • Degree level education would be preferable but is not a pre-requisite;  
    • Experience in using Microsoft applications, especially Outlook and Excel;
    • Knowledge of sports betting and betting rules.
    What we offer:
    • Competitive remuneration package;
    • 25 days annual leave;
    • Social benefits: personal health insurance, dental allowance, sport activities, food vouchers; 
    • Opportunity to join a team of great professionals;
    • Dynamic and friendly work environment; Team building activities.
     
    If you want to find a new way to engage in the best sporting events of the year, and enjoy working in a dynamic, challenging environment we have opportunities worldwide, available 24 hours a day, come and bring your energy and insights. For the good of entertainment. Apply now!
    About The Company

    We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experiences for our customers, revolutionising the gambling space as we go. We’re specialists in safer gambling and the company that is at the forefront of responsibility.

    Combining technology and entertainment to build products that push the boundaries, Entain is home to a global family of more than 25 well-known brands – names such as bwin, Ladbrokes, Coral, Gala, Betdaq, and many more. With a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

    Diversity and inclusion at Entain

    As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.


    Our Culture As real as it gets

    At Entain we're a diverse team, sharing a commitment to quality and success.

    Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and benefits package that we're extremely proud of.